Shipping Policy
At Dinovin, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines how we handle the shipment and delivery of your purchases, including HTV Vinyl Rolls, Wallpapers, Window Films, and DTF Inks.
1. Shipping Regions
1.1 We currently ship within India.
1.2 Some remote locations may have limited delivery options or extended delivery times.
2. Shipping Costs
2.1 Shipping costs are calculated at checkout based on:
- Order weight and dimensions.
- Delivery location.
2.2 Any applicable taxes or duties are included in the shipping cost.
3. Order Processing Time
3.1 Orders are processed within 1-3 business days after payment confirmation.
3.2 Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Time
4.1 Estimated delivery times:
- Metro Cities: 3-5 business days.
- Other Locations: 5-10 business days.
4.2 Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.
5. Order Tracking
5.1 Once your order is shipped, you will receive a confirmation email with a tracking number and courier details.
5.2 Use the tracking number to monitor the shipment status on the courier’s website.
6. Failed Deliveries
6.1 If delivery is unsuccessful due to incorrect address details or unavailable recipient:
- The courier may attempt redelivery.
- Additional shipping charges may apply for reshipping.
6.2 If the order is returned to us, we will contact you to confirm the correct address and arrange for reshipping.
7. Damaged or Missing Items
7.1 If you receive a damaged package or items are missing:
- Notify our customer support team within 24 hours of receiving the delivery.
- Provide images of the damaged package and items.
7.2 We will work with you to resolve the issue promptly, either through a replacement or refund.
8. International Shipping
8.1 At this time, we do not offer international shipping. For future updates, please check our website.
9. Contact Us
For any questions or concerns about shipping, please contact our customer support team:
- Email: jeevantraders87@gmail.com
- Phone: +917742625014
- Address: Third 46-47 Sunder Nagar, Jaipur-302017, Rajasthan, India
Thank you for choosing Dinovin. We strive to provide a seamless shopping experience for all our customers.
